6 Degrees

6 Degrees Support

Need help with the app? You're in the right place.

Contact Us

For support, bug reports, feedback, or any questions about 6 Degrees, email us:

We aim to respond as soon as we can.

Frequently Asked Questions

How often is there a new puzzle?
One official puzzle is available each day.
Why didn't my answer work?
Each puzzle has one intended word for each position. The answer must match the intended connection. If your guess doesn't match, it will be cleared and you can try again.
What does a hint do?
A hint reveals one correct letter in the active word and adds 30 seconds to your completion time.
Where are my statistics stored?
Your personal game statistics are primarily stored locally on your device. They are not uploaded to a Northvale Pixel Labs server.
How do the global leaderboards work?
On Android, 6 Degrees uses Google Play Games Services for separate Easy and Hard global leaderboards. Your completion time is submitted to the relevant leaderboard when Play Games authentication is available. Your local statistics remain stored on your device.
Do I need an account?
You do not need a Northvale Pixel Labs account. On supported Android devices, Google Play Games may authenticate your existing Play Games profile so you can use the global Easy and Hard leaderboards.
Does 6 Degrees contain ads?
No, the current version does not contain advertising.
How do I reset my data?
Deleting the app or clearing its application data will remove locally stored game data. Please be aware that this may permanently remove your statistics, and this action cannot be undone.

Troubleshooting

The app won't open or crashes

Try the following steps:

  1. Close the app completely and reopen it.
  2. Restart your device.
  3. Check that your device's operating system is up to date.
  4. Check for an app update in the App Store or Google Play.
  5. If the problem persists, please report it using the bug report steps below.

My statistics seem to have reset

Your statistics are stored locally on your device. If you uninstall the app, clear app data, or reset your device, your locally stored statistics may be permanently removed. Unfortunately, Northvale Pixel Labs cannot restore locally stored data because it is not backed up to our servers.

Google Play leaderboards won't open

On Android, make sure you are signed in to Google Play Games with an account that can use Play Games Services, that Google Play Services is up to date, and that you have an internet connection. If the leaderboard still will not open, close and reopen 6 Degrees and try again.

The puzzle isn't loading

6 Degrees stores its puzzle catalogue within the app and is designed to continue working when an internet connection is unavailable. The app may attempt to verify the current date online so that all players receive the correct daily puzzle. If online verification is unavailable, the app can fall back to previously cached time information or the device clock. If a puzzle does not load, close and reopen the app and check that you are running the latest version.

Data Deletion

6 Degrees does not create or manage a Northvale Pixel Labs user account. Most personal game data, including your local statistics and settings, is stored on your device.

To remove locally stored 6 Degrees data, you can clear the app's storage in your device settings or uninstall the app. This may permanently remove local statistics and preferences.

On Android, if you use Google Play Games Services, leaderboard scores and related Play Games data are handled by Google. You can manage or delete Play Games data through your Google account and Play Games settings.

If you would like help with a data deletion request or need guidance about data associated with 6 Degrees, contact us at northvalepixellabs@google.com. Please include enough information for us to understand your request, but do not send passwords or other sensitive credentials.

How to Report a Bug

To help us fix issues quickly, please include the following in your email:

  • Phone model (e.g., iPhone 15, Samsung Galaxy S24)
  • iOS or Android version (e.g., iOS 17.4, Android 14)
  • App version (found in the app's settings or about screen)
  • Description of the problem — what happened, and what you expected to happen
  • Screenshot if appropriate

Email your report to northvalepixellabs@google.com.

How to Provide Feedback

We love hearing from players. Whether you have a feature suggestion, a puzzle idea, or just want to share your thoughts, email us at northvalepixellabs@google.com.

While we can't respond to every message, we read all feedback and use it to improve 6 Degrees.

Read the How to Play guide