6 Degrees

6 Degrees Support

Need help with the app? You're in the right place.

Contact Us

For support, bug reports, feedback, or any questions about 6 Degrees, email us:

We aim to respond as soon as we can.

Frequently Asked Questions

How often is there a new puzzle?
One official puzzle is available each day.
Why didn't my answer work?
Each puzzle has one intended word for each position. The answer must match the intended connection. If your guess doesn't match, it will be cleared and you can try again.
What does a hint do?
A hint reveals one correct letter in the active word and adds 30 seconds to your completion time.
Where are my statistics stored?
Your personal game statistics are primarily stored locally on your device. They are not uploaded to a Northvale Pixel Labs server.
Do I need an account?
No. 6 Degrees does not require an account or sign-in.
Does 6 Degrees contain ads?
No, the current version does not contain advertising.
How do I reset my data?
Deleting the app or clearing its application data will remove locally stored game data. Please be aware that this may permanently remove your statistics, and this action cannot be undone.

Troubleshooting

The app won't open or crashes

Try the following steps:

  1. Close the app completely and reopen it.
  2. Restart your device.
  3. Check that your device's operating system is up to date.
  4. Check for an app update in the App Store or Google Play.
  5. If the problem persists, please report it using the bug report steps below.

My statistics seem to have reset

Your statistics are stored locally on your device. If you uninstall the app, clear app data, or reset your device, your locally stored statistics may be permanently removed. Unfortunately, Northvale Pixel Labs cannot restore locally stored data because it is not backed up to our servers.

The puzzle isn't loading

Make sure you have a stable internet connection when opening the app for the first time each day. If problems persist, try closing and reopening the app, or check for updates.

How to Report a Bug

To help us fix issues quickly, please include the following in your email:

  • Phone model (e.g., iPhone 15, Samsung Galaxy S24)
  • iOS or Android version (e.g., iOS 17.4, Android 14)
  • App version (found in the app's settings or about screen)
  • Description of the problem — what happened, and what you expected to happen
  • Screenshot if appropriate

Email your report to northvalepixellabs@google.com.

How to Provide Feedback

We love hearing from players. Whether you have a feature suggestion, a puzzle idea, or just want to share your thoughts, email us at northvalepixellabs@google.com.

While we can't respond to every message, we read all feedback and use it to improve 6 Degrees.

Read the How to Play guide